Corporate Documentation
Access all our documentation in an orderly manner
Financial Information
REPORT AND ACCOUNTS 2023
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2022
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2021
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2020
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2019
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2018
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2017
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
REPORT AND ACCOUNTS 2016
SOLVENCY AND FINANCIAL CONDITION REPORT (IFSCR)
Documentation
Code of Conduct
LEGAL INFORMATION
CLIENT-RELEVANT INFORMATION
ASF AUTHORIZATION
DGS AUTHORIZATION
DECLARATION OF CONFORMITY REMUNERATION POLICY
REMUNERATION POLICY
TREATMENT POLICY
RATING CLASSIFICATION B+
Effective 31 January 2018, AZUAGA SEGUROS obtained a B+ Stable (Good) Rating, confirmed by the US Rating Agency A.M. BEST Company. Since then, AZUAGA SEGUROS has maintained, year after year, this rating, one of the best obtained in its first rating by a surety company (monoline insurer).
RATING CLASSIFICATION BBB-
On 26 January 2022, the prestigious S&P Global Ratings assigned its BBB- long-term financial strength rating to AZUAGA SEGUROS for “developing a profitable business underpinned by the long-term nature of its finances and recognised expertise in renewable energy projects”.
Submission of Claims
Claims submitted by policyholders, insured persons, beneficiaries and injured third parties should be sent to the following contacts:
Address: Atrium Saldanha, Praça Duque de Saldanha, n.º 1 – 8º F a, 1050-094 Lisboa
Email: reclamacoes@azuagaseguros.com
There is also the option of submitting a complaint in Portugal, through the electronic Complaints Book: https://www.livroreclamacoes.pt/Inicio/
Office in Spain: Calle Zurbano nº 46 local, 28010, Madrid (Spain)
Email: reclamaciones@azuagaseguros.com
Complaints will be made in accordance with the principles contained in the Complaints Handling Policy.
Complaints channel
In accordance with the provisions of Law no. 144/2015, of 08 September, AZUAGA SEGUROS informs you that there is the possibility of resorting to Alternative Means of Dispute Resolution (ADR) to resolve disputes arising from insurance contracts, in a less costly and tendentially faster way, and interested parties should consider the possibility of going to the Insurance Information, Mediation, Ombudsman and Arbitration Centre (CIMPAS), being able to do so by contacting:
Address: Av. Fontes Pereira de Melo nº11, 9º Esq.,1050 – 115 Lisboa
Phone: +351 213 827 700
EMail: geral@cimpas.pt
Opening hours: 9:30 – 17:30h
For more information, please consult the relevant website: www.cimpas.pt.
Under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, there is also the possibility of using the European Online Dispute Resolution Platform for situations arising exclusively from online/online procurement.
The Customer’s Supplier shall function as a second alternative for the analysis and assessment of complaints, whenever the complainant does not agree with the response obtained through the Complaints Management Area.
A/c. Drª. Paula Padrel de Oliveira
Address: Av.ª da República, n.º 6 – 4.º Esq., 1050-191 Lisboa
Email: ppo@vpsm.eu
Complaints to the Customer’s Supplier shall be made in accordance with the principles contained in the article Customer’s Supplier Regulations.